My 13 y/o came downstairs this evening upset and saying he was blocked from Xbox Live. We went to investigate and he wasn't blocked from Live, but when we fired up Halo 4 (which he was playing at the time this happened) a message came up stating that the account was permanently banned. I presume this means from matchmaking.
We have a Family account and no one else was affected by this. He is the only one that plays this particular game, which he saved his own allowance to purchase the Limited Edition. As far as we know, there have not been any temp bans or warnings. This is the first time we have heard of this. The first question, of course, was what did you do?
In trying to research, I found this forum and read something about public service record and people on here could check into claims. Since I have no idea how to get around in this game, I was hoping someone could perhaps see if they can figure out why he was banned, permanently no less.
His gamer tag is JohnSr117.
Any help/advice would be appreciated.
Update and more confused...
I figured out how to look at my sons stats and the Overview shows a total of less than 8 hours of game play, with only 2 incomplete games. After reading some posts in this thread, I thought perhaps it was an issue of quitting games. But that doesn't seem to be the case.
We would really appreciate if some of you more savvy Halo gamers would give some insight to this. We really want to understand what he did wrong that resulted in a permanent ban with only a handful of hours playing the game online. The whole point of this game was to play the multiplayer matches. He enjoys the career stuff, but loves playing matchmaking and private matches with his friends.
Really want to get to the bottom of this!