We’re receiving reports of Halo: Spartan Assault crashing at start-up for some of our users. If you are experiencing this issue, please post here with your dxdiag so we can better diagnose the issue.
Only post here if you are having crash issues with the PC version of this game. Please start a different thread for other devices.
How to collect your dxdiag:
- Run “CMD” on Windows 8. You can do this by pressing the Windows key to bring up the dashboard. Then type “Run”.
- Once that opens, type “CMD” into the dialogue box. Press the enter button on your keyboard.
- This will bring up the system command. Type “DxDiag”. Press enter again.
- Click “Save All Information”. Save the file.
- Open the file, copy the information, share it here.
Thank you for your patience while we investigate and work to resolve this issue.
> If you have the following line in your dxdiag, try reinstalling the driver from AMD or Windows Update:
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> WHQL Logo’d: No
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> Please let us know if this resolves your issue, and thank you again for your patience.
> Thank you to all who provided your dxdiag. This is important info that will help us resolve this issue. We understand your frustration and ask for your patience as isolating the exact problem will take some time.
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> Please ensure that you have already gone through the troubleshooting steps suggested on Xbox.com:
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> Download important or critical Windows updates
> •Run Windows Update to download important or critical updates on your PC.
> •Determine which version of DirectX is right for you PC. Go to the Which version of DirectX is on your computer page.
> •Check to make sure you are running the latest version of Java. Start the Java app (or program) and then tap or click the Update tab in the Java Control Panel. Then, tap or click Update Now.
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> Update your games
> Make sure you have downloaded the latest version of your games. Updates often fix problems found in earlier versions.
> •On Windows 8, go to the Start screen and check the Store tile. If it lists a number, that many apps on your PC need to be updated. Your game may be included in the list. In the Store app, tap or click the number in the upper-right.
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> System requirements
> Whenever you purchase or troubleshoot a PC game, first make sure your computer can meet the game’s minimum system requirements. Although every game has different requirements, PC games generally use a lot more “horsepower” than other applications and are particularly demanding on your video and sound hardware.
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> Make sure your PC is properly ventilated
> An overheated computer can often freeze. Games use more power than most other apps or programs, which generates more heat. Make sure your computer is adequately ventilated (no obstructions around your PC) and that the fan’s exhaust vent is not blocked.
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> Note A CPU or video card that has been overclocked can also contribute to overheating.
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> Unplug any non-required external devices
> You may have other devices plugged into your computer (such as a webcam, external hard drive, card reader, or USB drive). Each of these devices draws power from the PC, which could cause the power supply to run in an underpowered state. If your power supply cannot keep up with the demands of your PC, your PC can freeze.
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> Turn down your graphics and sound settings
> While most games will run on a broad range of computers, many require high-end graphics and audio hardware to play well at their highest resolutions and settings. Scaling down your graphics and audio settings may allow the game to run smoother and be more stable on your PC.
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> Every game is different, but these are a few common settings to consider:
> •Full Screen Anti-Aliasing (FSAA) – Turning this off or lowering it from the highest settings can make a big difference, at the cost of some jagged edges in the graphics.
> •Resolution – The higher the resolution the harder your graphics processing unit (GPU) has to work. Lowering the resolution can have a big impact with fairly little loss in graphic quality.
> •Shadows – Simple shadows are easier to draw. Shadows turned off is easiest of all.
> •Texture/Detail – Lower detail textures aren’t as crisp but will make the game easier for your system to manage.
> •Surround Sound – Disabling surround sound eases the strain on your sound hardware.
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> Download and install the latest drivers for your graphics and audio hardware
> PC games are reliant on your graphics and audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, you’ll want to check for updates. There are a few ways to get updates:
> •Run Windows Update to download the latest Microsoft certified drivers for your computer – your easiest and most reliable option.
> •Check with your computer or hardware manufacturer for the latest drivers – the best option for laptops and small form-factor PCs.
> •Download a reference driver for your hardware – the best option for power users and custom PCs.
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> Diagnosing Basic Problems with DirectX
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> We will update you again tomorrow at 5PM. Thank you for your patience.
> Thank you for your continued patience. We are still investigating but at this time, we believe this issue may be related to driver incompatibility with ATI and Intel graphic processors.
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> Customers with Intel GPUs
> Download and install the latest reference drivers from Download Intel Drivers and Software. Intel is aware of the issue and working on additional updates to their drivers.
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> Customers with ATI GPUs
> Rollback to the default Windows 8 drivers. We are working with ATI to identify and resolve the issue.
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> All customers
> Please document the make/model of the GPU and current driver information in the SR notes. This can be found by running “dxdiag.exe” and checking the display tab(s).
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> For assistance with installing or updating drivers, please reach out to your PC/hardware provider or Windows support. Additional steps on troubleshooting PC games are available in the previous update or http://support.xbox.com/en-US/games/pc-games/troubleshooting-performance.
> We are still investigating this issue and working with our partners to find the best solution. Again, thank you so much for your patience in this matter. We will provide another update on Monday at 3pm.
