Why is it so hard to get player support?

I just spent a little over an hour playing a campaign mission on legendary with 7 skulls on as to finish the weekly campaign challenges. I finished it from beginning to end and nothing. I wanted to get a hold of some form of customer support to see why nothing happened, I mean it should’ve been xp well earned. It shows up on my waypoint profile in that I just finished the level with all the criteria met for the challenge but still nothing. Honestly it isn’t so much a big deal or that I couldn’t do it again but I think its ridiculous that its so impossible to get a hold of some customer support. Maybe I’m the only one with this issue I don’t know.

ignorance is bliss.

Glad you are so helpful.