Why has 20% of my helmets and armor disappeared

So before I had many pieces of armor and helmets and one of them is helioskrill and archilles (don’t ask about that grind) so when I log on today I see some of them are gone so I reset the game and then I go into my armor again and then I see that it wasn’t a glitch and some of my armor is gone and the people (also I was level 107 and now I’m level 32) who have those two sets of armor know it’s a pain to get and a huge grind that’s not fun at all and I just want some answers and my armor (and level) back.

<p></p>Looking over your game history, you only have 123 total matchmaking games played in total with a lot of Dnf’s, so I do not see how you could have reached level 107. Looking through your mcc campaign history it shows you have played very little of the campaigns necessary to get Helioskrill. Are you certain you are on the correct gamertag/profile?

> 2533274802237072;2:
> Looking over your game history, you only have 123 total matchmaking games played in total with a lot of Dnf’s, so I do not see how you could have reached level 107. Looking through your mcc campaign history it shows you have played very little of the campaigns necessary to get Helioskrill. Are you certain you are on the correct gamertag/profile?

It should also be noted that you cannot transfer items from one account to another. Best to stick with one account and nothing more.

My account was reset and I have more than 1 account

> 2535458266193225;4:
> My account was reset and I have more than 1 account

What are the other gamertags you use? Sharing them may shed light as to what has happened here.

> 2533274803493024;5:
> > 2535458266193225;4:
> > My account was reset and I have more than 1 account
>
> What are the other gamertags you use? Sharing them may shed light as to what has happened here.

I didn’t sign up for halo Waypoint with the others

> 2535458266193225;6:
> > 2533274803493024;5:
> > > 2535458266193225;4:
> > > My account was reset and I have more than 1 account
> >
> > What are the other gamertags you use? Sharing them may shed light as to what has happened here.
>
> I didn’t sign up for halo Waypoint with the others

All Microsoft accounts are able to post to Waypoint. Nobody ‘signs up’ to post here.

> 2533274803493024;7:
> > 2535458266193225;6:
> > > 2533274803493024;5:
> > > > 2535458266193225;4:
> > > > My account was reset and I have more than 1 account
> > >
> > > What are the other gamertags you use? Sharing them may shed light as to what has happened here.
> >
> > I didn’t sign up for halo Waypoint with the others
>
> All Microsoft accounts are able to post to Waypoint. Nobody ‘signs up’ to post here.

Not to mention, no one’s asking them to post. Just to provide the GTs so we can look at game history and stuff. :slight_smile:

I have a similar problem, but not as severe. Helmets that I had unlocked are now locked (and I am unable to unlock them by buying new Req Packs). Several mongoose certifications NEVER unlocked. I took some screenshots of the unlockables/re-locked items a week or two ago.
I am a die hard completionist, so this REALLY is frustrating. Hopefully 343 can fix this for me…
Happy Holidays!

> 2533274804378617;9:
> I have a similar problem, but not as severe. Helmets that I had unlocked are now locked (and I am unable to unlock them by buying new Req Packs). Several mongoose certifications NEVER unlocked. I took some screenshots of the unlockables/re-locked items a week or two ago.
> I am a die hard completionist, so this REALLY is frustrating. Hopefully 343 can fix this for me…
> Happy Holidays!

OKAY. My bad… the Helmets that I mentioned above are newer PURCHASE items (I found them in a marketplace pack). It would be great if 343 would make these available using req points.