Why didn't I get my Spartan company pack

Games Halo 5: Guardians
1

I joined a Spartan company but didn’t get my pack what do I do

2

How many companies have you joined before this one?

3

None it was my first time

4

I joined another one but I still didn’t get it and when I tried to open it it said that I didn’t have one even though it said I got it