Where are my war zone pack?!

Hi I’m Jack Gamertag known as NoBeatJustBox I’ve just came off the phone to Microsoft help and support line after asking them where were my warzone req bundle packs because the first two weeks haven’t shown up?! So I gave them my account and as seen the code was successful but I haven’t received my first two week packs so I’d like to recieve them because it’d be a waste of time and money tbh thanks!