I’ve yet to receive any messages about the free month of Gold from the apology, and Microsoft support was not able to see a free month added to my subscriptions.
When I look at my subscription history, the current subscription ends at 3/15/2015, and the previous subscription entry ended at around 6/30/2014. I’m led to believe that’s not a ‘month’ of gold, so from the little information I have available, I have not received the free month yet.
Coming Soon…
I had to actually go into the Xbox Support online chat and ask for my free 1 month since I still didn’t receive it via email or Xbox message. And they also advised me to check back with them nearer the time when ODST comes out, as they said that since I didn’t receive the 1 month of gold they didn’t think I would receive ODST for free either.
> 2533274840567463;3:
> I had to actually go into the Xbox Support online chat and ask for my free 1 month since I still didn’t receive it via email or Xbox message. And they also advised me to check back with them nearer the time when ODST comes out, as they said that since I didn’t receive the 1 month of gold they didn’t think I would receive ODST for free either.
Are you trying to say that Xbox Support honored 343’s apology offering and gave you the free month of Gold? If so, I’d love to see proof of that, as everyone on these threads (myself included) has had a very different experience with Support.
The roll out of the free month is still continuing and will keep going through February until everyone has it (Bravo confirmed this recently). It should be automatically added to your account, though you may not receive the message straight away to let you know you have it. http://commerce.microsoft.com can help you match up dates of you subscription and give you an idea if you have it yet or not, though I have noted that there are some inconsistencies with this so it may not be 100% the best way to tell.
<mark>Do not post spam.</mark>
Help please, play game from the day of departure, nome have sent the free month of live. I need a solution, we are in February.
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> Help please, play game from the day of departure, nome have sent the free month of live. I need a solution, we are in February.
The answer to your questions lies in the post I made directly above yours
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> > 2533274840567463;3:
> > I had to actually go into the Xbox Support online chat and ask for my free 1 month since I still didn’t receive it via email or Xbox message. And they also advised me to check back with them nearer the time when ODST comes out, as they said that since I didn’t receive the 1 month of gold they didn’t think I would receive ODST for free either.
>
>
> Are you trying to say that Xbox Support honored 343’s apology offering and gave you the free month of Gold? If so, I’d love to see proof of that, as everyone on these threads (myself included) has had a very different experience with Support.
Not sure exactly how to prove it other than pasting the entire email (minus a few personal details of course). So heres the email they sent me (the code has already been redeemed, just in case anyone tries to use it):
> Dear ***** ****
>
> You recently contacted Xbox Support regarding a problem with your Xbox LIVE account. As promised, this email includes a prepaid code (or codes) that you can use on your Xbox LIVE account.
>
> To redeem the following prepaid code (or codes), click Redeem Now beside the prepaid code, and then sign in using the Microsoft Account and password for your Xbox LIVE account.
>
> 1 Month(s) Xbox LIVE Gold : HPYRC-XFCMX-KP7F7-MX433-PJCWH Redeem Now
>
> Once you are signed in, click Redeem Code to redeem the code for your account. Repeat this process for each prepaid code (if necessary).
>
> Alternatively, you can go to Xbox.com/RedeemCode[ME(L1] and sign in using the Microsoft Account and password for your Xbox LIVE account. Once signed in, copy and paste the prepaid code listed above into the edit box, and then click Redeem Code. Repeat this process for each prepaid code (if needed).
>
> Don’t know your Microsoft Account password?
> Go to account.live.com/ResetPassword.aspx and follow the instructions.
>
> Thank you for your continued support of Xbox LIVE.
>
> Xbox Support
Maybe it was because I used the online chat rather than actually phoning them up, I’m not sure.
> 2533274840567463;8:
> Not sure exactly how to prove it other than pasting the entire email (minus a few personal details of course). So heres the email they sent me (the code has already been redeemed, just in case anyone tries to use it):
>
> Maybe it was because I used the online chat rather than actually phoning them up, I’m not sure.
Thank you Phil Mitchell62. As I mentioned, most of the other posts I’ve seen match my experience, which is to say that xbox support has more often than not said either:
Here’s a brief excerpt from my online chat with xbox support (note, I got the rep to call HMCC a ‘broken game’ XD )
> Rhoda: I am afraid that the 343 Industries are responsible in giving you a free month Gold as there compensation to you for their broken game as mentioned. And what we are going to do, is we are going to document on your request since you send a follow up already from them without any reply. And we will make a follow up on this for you so you will received the free Gold as they promised.
> Rhoda: Please take note on our reference number XXXXXXXXXX
I have yet to receive any of the promised email updates about this issue I have open with support, but if/when I do, I’ll post them here.
Why do these threads keep popping up? They are still rolling the free month out to everyone, and they said it could take through February. Is February through yet?
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> Why do these threads keep popping up? They are still rolling the free month out to everyone, and they said it could take through February. Is February through yet?
Link to where they said this?
Chatted with Xbox support again. Sadly, no further information, and no provided month of Gold like Phil Mitchell62 posted.
> Billy: What is making it difficult for us regarding this issue is that 343 Industries is not providing us with the complete details on how they actually process all the what they promised to the players that encountered the issue.
> Billy: Aside from the post in the Halowaypoint and the FAQs in there, we don’t have any details still.
> OrangeWolf33: That has been my findings as well. However, I did see a forum post recently stating that an Xbox gold subscriber received a free month of gold from Xbox Support after contacting chat like I am doing now
> OrangeWolf33: Again, that was a free month of Gold from Xbox Support. Not 343.
>
> Billy: Honestly, I don’t know the circumstance on how it was provide to that particular person and I don’t doubt you about it. It is just that it was communicated clearly by 343 Industries that the free month will be given by them.
> OrangeWolf33: Is there anything else you can do to help me get this promised compensation, or at least some kind of response from 343?
> OrangeWolf33: Is it possible to get a refund for this digital game at this point?
>
> Billy: I can only send a report about this and personally go to the forums of halowaypoint after work to give my feedback to them. As for the refund, I’m afraid we can’t process it.
> Billy: We have been clamoring for more details from 343 on how they will implement what they promised but so far we have not receive any feedback.
> 2560752109556855;10:
> Why do these threads keep popping up? They are still rolling the free month out to everyone, and they said it could take through February. Is February through yet?
JMoney27 - where was this ever said? Do you have a link for this?
Yo llevo semanas llamando a microsoft porque no recibo el mes golf de halo y yo lo compre de inicio no entiendo nada estoy muy quemado con el tema lo que me hace replantear si comprare halo 5 si no me dan los regalos que prometieron yo no comprare halo 5…
Update - received a console message that included a code for a free month of Xbox gold. My subscription history on the microsoft site is still really janky and doesn’t nicely read out logical start and end dates, but I was able to verify that they seem to add up to the appropriate amounts of subscription time with xbox support’s help.
You should have received an xbox live message saying a month has been added to youir existing gold membership
Hi. I have a slightly different problem. I received a console message with my 30-day code in it, but I didn’t get a chance to apply the key before the message was apparently automatically deleted. I’ve tried chatting with XBOX support, but they say there is nothing they can do to recover the message. Is anyone able to help me retrieve that 30-day code I received? Did it come as a standard XBOX message, or did it come via the Halo game?
I was sent a code to my Xbox one Inbox but the email has disappeared, does anyone know the process in getting the code resent. I tried Microsoft support chat but the chat dialogue box crashed (nice juan Microsoft!)
Have they recalled the 1 month gold subscription codes?
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> I was sent a code to my Xbox one Inbox but the email has disappeared, does anyone know the process in getting the code resent. I tried Microsoft support chat but the chat dialogue box crashed (nice juan Microsoft!)
>
> Have they recalled the 1 month gold subscription codes?
FYI - I was told by the rep I chatted with that XBOX Messages are automatically deleted after 30 days, and there is no way to recover them. Why that is, I have absolutely no idea. I’m in the exact same boat as you. Hopefully someone can help us out, but I’m not holding my breath.
If you make a post over on the following xbox support forum, some one there will be able to help you out with this 