Whats the point in forums !?

Seriously i would like and answer because modern day society you can attend the shop and speak to somebody who serves your product
however on forums to do with Xbox and Halo five nobody responds to you they hide away behind their computers and do not reply to any gamer thats having a rant or anything of the sort yes I understand that is abusive language et cetera but you 343 have an obligation to respond to your paying customers because without us you would not have a company and you would not have the rights and licenses to make a game like Halo so please in future Endevour you to respond to gamers. For example i get kicked from the game at the end of the game when the stats are loading and I get banned because your service cannot handle a UK Internet connection which seems to be regular.
And also I have put several posts alongside my friend in this issue he cannot play more than two of any match made games in arena with out being disconnected from the server every time we have to play together we played two games and then I have to load on the load load unload load unload games and it’s a nuisance considering we paid a premium for your service and your game nobody has responded to us and yet this issue is continuing to happen please can you advise myself or my friend

ok.

sit down kiddo