Weekly Repost. Data missing from my service record

Aight so Halo Support sent me here to get support related to waypoint, so i kinda expect at least an aswer. Therefore im gonna repost this like once a week until i get a reply.

> Where are all my stats from games prior to halo 4 on halo waypoint? All my friends have them but i don’t. You can check my profile on xbox, i played all those games, i have tons of achievements in all of them. Halo waypoint tho thinks i never played a halo game prior to 4. I know you guys weren’t the devs, but since everyone else has them i expect them too.I have always had the same account but i changed the name, i could find my stats on the old bungie website by searching for my old nickname, but halo waypoint doesn’t even find that.Screenshot of my Halo 3 Achievements
> FC14JQx8G6HS0SHEXCirEUxEz (1000×1396) (zdusercontent.com)
> What Halo Waypoint shows.
> pB4Hfffp3jOdluBLmt3Kwfwet (1660×806) (zdusercontent.com)

> Therefore im gonna repost this like once a week until i get a reply.

Please don’t do this. Spamming topics isn’t the way to get support or answers to your questions

As over on the stickied thread, I contacted support and they gave this response. Please file a ticket and reference this thread and hopefully the developers will look into it.

https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/legacy-stats-not-updating-on-waypoint/ccfffa7a-457c-432a-9b4a-6b885effef2d/posts?page=2#post40

> 2533274813317074;2:
> > Therefore im gonna repost this like once a week until i get a reply.
>
> Please don’t do this. Spamming topics isn’t the way to get support or answers to your questions.

Ok so whats the alternative? Halo support sent me here, here i dont get an answer, or on twitter. This is the official place to get halo waypoint support isnt it? I just want an answer. If they say sorry we cant do anything about it then ok. But at least say something.

> 2533274836660161;3:
> As over on the stickied thread, I contacted support and they gave this response. Please file a ticket and reference this thread and hopefully the developers will look into it.
>
> https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/legacy-stats-not-updating-on-waypoint/ccfffa7a-457c-432a-9b4a-6b885effef2d/posts?page=2#post40

That is exactly what i did first. They told me to come here for support related to waypoint so thats the reason im here.

I received the same response at first. I responded with the below and my query got directed to a second employee, who gave me the response quoted in the other thread.

Maybe send a similar response to the below?

> Thanks for your response Halo Agent *****.
>
> As mentioned, myself and many other people have posted on the Halo Waypoint support forums and there has been no response from either developers or moderators on the forum.
>
> I am wary that when the 360 servers are sunsetted later this year that all records will be lost permanently.
>
> Would it please be possible to pass my concerns over to the relevant person, whether developer or moderator, so all of those affected can receive confirmation that this issue is being looked into?
>
> Thanks again

> 2533274823925528;1:
> I have always had the same account but i changed the name,

This desyncs Waypoint. You’ll see in my profile that I have no stats for X360 games- even my favorite Halo title ODST. That’s because I changed my gamertag to Monitor Meds a while back.

The only remedy I know of is using an X360 to log into each game with the account and hope it syncs up. I haven’t tried it since the sunsetting was announced**so this may no longer be possible… but this is how it was fixed back in my previous gamertag changes. **I don’t know of any other way to get stats back on Waypoint.**For some more infos: https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/legacy-stats-not-updating-on-waypoint/ccfffa7a-457c-432a-9b4a-6b885effef2d/posts

Many people are reporting that the above fix doesn’t solve the solution (just take a look at the sticked thread that you linked). We know that the data exists somewhere, but it has become unlinked when changing names.

If there isn’t a way to fix this Monitor Meds, shouldn’t this be raised with 343i as an issue? Do you know anyway of doing this, particularly given that Halo Support simply point us in the direction of the forum where the group of unfortunate people who actually paid to change their Gamertags appear to be shouting against a wall. Would you not like to see your legacy, and treasured, stats still live on the website?

> 2533274836660161;7:
> Many people are reporting that the above fix doesn’t solve the solution (just take a look at the sticked thread that you linked). We know that the data exists somewhere, but it has become unlinked when changing names.
>
> If there isn’t a way to fix this Monitor Meds, shouldn’t this be raised with 343i as an issue? Do you know anyway of doing this, particularly given that Halo Support simply point us in the direction of the forum where the group of unfortunate people who actually paid to change their Gamertags appear to be shouting against a wall. Would you not like to see your legacy, and treasured, stats still live on the website?

I would! Hear! Hear!

I appreciate that given the Infinite flight the forums are very busy, but do you know of any way to raise this as an issue with 343i, Monitor Meds?

> 2533274836660161;7:
> Many people are reporting that the above fix doesn’t solve the solution (just take a look at the sticked thread that you linked). We know that the data exists somewhere, but it has become unlinked when changing names.
>
> If there isn’t a way to fix this Monitor Meds, shouldn’t this be raised with 343i as an issue? Do you know anyway of doing this, particularly given that Halo Support simply point us in the direction of the forum where the group of unfortunate people who actually paid to change their Gamertags appear to be shouting against a wall. Would you not like to see your legacy, and treasured, stats still live on the website?