Warzone REQ packs not recieved

I have purchased the limited edition bundle in December 2016 and it says I am supposed to receive 2 of these REQ things a week until I have obtained 14 total. But so far, I had only gotten 4. I have contacted Microsoft, but they told me to come here, saying they were unable to know if I had truly not received them. I was told to provide a case number with the post. 1376199221

The Warzone REQ Bundle grants two Premium REQ Packs every week that you log in for 7 weeks, totaling in 14 REQ Packs.

Our records show that you did not sign in during January, which means you will not receive REQ Packs for those weeks.

Be sure to sign in every week to receive your Premium REQ Packs!

> The Warzone REQ Bundle grants two Premium REQ Packs every week that you log in for 7 weeks, totaling in 14 REQ Packs.
>
> Our records show that you did not sign in during January, which means you will not receive REQ Packs for those weeks.
>
> Be sure to sign in every week to receive your Premium REQ Packs!

I was unaware that I needed to sign in each week. Thanks for the info.