Warzone req pack bundle and pre-order issues.

Okay so I purchased the req pack bundle and have not received any product. I’ve read there its 2 per week for 7 weeks, but that is all the information that is given. No statement saying which day they get put onto the account or what time. Not even saying how many you have left to receive. You guys at 343 really need to clarify with this because from everything i have read here on the forums this is a ongoing issue. please respond back with the information needed. Also, I pre-ordered the game but never got the pre-order req pack. Is there a code i needed to put in, or what am I doing wrong that I am not receiving it?

I am also having this issue but I purchased the req packs and have yet to receive them. I am extremely upset about this.