Warzone REQ BUNDLE

hi, I bought the collector’s edition of Halo 5, when it has finished installing the game I did not find any package REQ. A few days later my father coming with his account he found on his profile packets REQ. Since our console we have two profiles when I installed the game I logged off your account to precisely predict only problems that I have not received the package on my account but on his. You can solve this problem? Thanks for your answer.