Very annoying glitch still having no Help 343

I have had my spartan reset from SR1. my exact rank is SR78 it still reveals my true armor from the customize menu but that’s it! seven days i have dealed with this and i now demand a answer! no more of my spartan being all steel on every game with full on recruit armor. I want all my stuff back right now! I can’t even see my service record online as it says that i never played the game!!!
Seriously what is going on!!
check out this video so you can see my issue i’ve been dealing with and probably deal with for the rest of my life!