User is banned

So I have a question. I have not quit any games, nor done particularly well in many of them. However I played my last game, and the game bugged out and kicked me, I was at the main menu. Found it weird went back to search, game did not load, and put me back at ‘play’ button. Now it says ‘User is banned’. I mean I get time outs if people quit games, but banning?

I looked online and people say it isn’t permanent but it has been quite a while. o_o

Anyone else experience this? Anyone know if they will make it only when someone quits a game?