unauthorized user

can someone tell my why cant i play online mode or have access to halo waypoint on the xbox one. I have done everything and Microsoft have said they can’t do nothing about it so I’m asking the people who deal with halo sort this out as i want to play it again and i was on level 60 or 75 so i hope that hasn’trestarted

Is your Gold membership still good? I think it might’ve expired for you.

Did you get this problem sorted? as I have the same problem on my xbox, but I do not have it trying on a different xbox

If you’ve already started your own topic for support, please don’t bump an old topic to discuss the same issues, thanks