Unable to make in game purchases

I bought the memories of reach pack but for some reason I can’t do it in game, so I bought I thought the Xbox live marker place but when I went back to get it in game, it doesn’t say that I got it, any advice?

Can you see the pack showing up under your unopened packs here on Waypoint? If it doesn’t and you were definitely charged for it, it could be that the pack was opened but you skipped the opening animation. Should be able to check your REQ inventory for the new items. Might need to hard reset your console before doing so