Ultimate edition Pre Order issue?

So I pre ordered HW2 Ultimate Edition a couple months back (I have my purchase email and everything). I went to the store today to make sure I have everything downloaded to see it says I only have the regular version and the Ultimate edition is available for pre order/purchase. Help?

I would double check with the store on this one, as you’ve got the email saying what you pre-ordered they should be able to help sort things out. Should be able to find the right info here: http://support.xbox.com/en-GB/games/game-titles/halo-wars-2-info

Can also use the Contact link at the bottom to speak with someone