Ultimate challenge reward not being awarded?!?

I played through those horrible challenges at great cost to my team mates mind you, only to realize that the game did not credit me the weekly ultimate reward… So I submitted a ticket thinking it would be 1.2.3 crediting me the item they we’re offering which i earned……after a week i was sent their copy and paste response saying there was no fix for the problem but it has been “logged with developers” .:exploding_head: what in the heck is going on over there and is the internal state of the game really that broken?