Ultimate Challenge Error, Not Rewarding Towards Event Progression

I was on my Weekly Ultimate Challenge when I restarted the game and re-launched it. When I got back in my Ultimate Challenge no longer had the orange event tag on it, even though it did before and the event was still ongoing.

I completed the event, and got the weekly reward but not the next level in the Fractures: Tenrai event when I should have. Can I please receive assistance on this issue and can the item and level be added to my account?

I would upload a screen shot but apparently new users cannot. Shame.