I didn’t get the email because a) I didn’t opt-in for e-mails or b) it got sent to another e-mail account associated with my profile but not my main contact address or c) both. So, I just finished a chat with an xbox support representative asking for help. She said she was waiting for her own codes, so she understood what was going on.
Essentially in the conversation I told her that I haven’t received the code yet and asked if she could check to see if I was supposed to have already received it or if I am due to receive it in the future. I also asked if she could check to see if it might have been sent to my alternate address -------@comcast.net, which I do not have access to, instead of my main one, ------@live.com, which I currently use. She said she didn’t have the clearance to check but she would check with a higher-up who had access to that, and asked for a phone number and an email address to contact me at. She gave me a reference number as well.
Later on, she actually called me on the number I gave, and told me the issue was being looked at with my account and that they’d do their best to make sure I received the specialization code. I’m not 100% sure I will, but there seems to be a better chance now.
So, community, a chat with an xbox customer support rep isn’t useless, and is a chance you should take. To do this, go to xbox.com, click support, and on the side of the page it brings you to, click on the “contact us” link, it has a picture of a female avatar and is under the “ambassador chat.”
Then, when there should be a selection process for your issue. On the first drop down menu, choose xbox live, then choose “other” on the second. On the bottom, click “start chat” under “microsoft support.” It will ask you to explain your issue, so explain the specialization codes and how you haven’t received it on your email yet. When it finally connects you to a chat (10 minute wait approx), ask them to check if your email (give them your email) already had supposed to have received the code, or if you’re due to receive the codes at an upcoming period. They should check and work on the issue with you.
It’s better than nothing, right? Hopefully they help you and hopefully this does succeed. Best of luck everyone, hope this helps.