Trouble with Obtaining Downloadable Armor

A couple of months ago, I bought the Halo Reach Limited Edition that comes with the Elite armor and Recon helmet. It was a new copy so, I didn’t have to worry about used codes. However, I was having problems with receiving the armor, due to the long character limits that are required with the Xbox One when it comes to entering codes. I tried going to the Microsoft website and redeeming it there but, it had the same requirement that the Xbox One has. Is there anyway I can acquire the content without having to buy/use a Xbox 360?

Pretty sure all code have been and are 25 characters long. How long are the codes for you?

> 2533274824050480;2:
> Pretty sure all code have been and are 25 characters long. How long are the codes for you?

Both of them are 9 characters long.

> 2535408072425943;3:
> > 2533274824050480;2:
> > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
>
> Both of them are 9 characters long.

Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?

> 2533274824050480;4:
> > 2535408072425943;3:
> > > 2533274824050480;2:
> > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> >
> > Both of them are 9 characters long.
>
> Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?

They are formatted without the hyphens.

> 2535408072425943;5:
> > 2533274824050480;4:
> > > 2535408072425943;3:
> > > > 2533274824050480;2:
> > > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> > >
> > > Both of them are 9 characters long.
> >
> > Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?
>
> They are formatted without the hyphens.

Okay. So the only thing I was able to find was that the 9-digit code is a Microsoft Store code, not an Xbox Store/Marketplace code. So it has to be redeemed on the Microsoft Store site. Can you tell me the URL of the Microsoft site you used?

> 2533274824050480;6:
> > 2535408072425943;5:
> > > 2533274824050480;4:
> > > > 2535408072425943;3:
> > > > > 2533274824050480;2:
> > > > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> > > >
> > > > Both of them are 9 characters long.
> > >
> > > Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?
> >
> > They are formatted without the hyphens.
>
> Okay. So the only thing I was able to find was that the 9-digit code is a Microsoft Store code, not an Xbox Store/Marketplace code. So it has to be redeemed on the Microsoft Store site. Can you tell me the URL of the Microsoft site you used?

If I can remember, it was microsoft.com/redeem

> 2535408072425943;7:
> > 2533274824050480;6:
> > > 2535408072425943;5:
> > > > 2533274824050480;4:
> > > > > 2535408072425943;3:
> > > > > > 2533274824050480;2:
> > > > > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> > > > >
> > > > > Both of them are 9 characters long.
> > > >
> > > > Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?
> > >
> > > They are formatted without the hyphens.
> >
> > Okay. So the only thing I was able to find was that the 9-digit code is a Microsoft Store code, not an Xbox Store/Marketplace code. So it has to be redeemed on the Microsoft Store site. Can you tell me the URL of the Microsoft site you used?
>
> If I can remember, it was microsoft.com/redeem

Try this. Not sure if it will work, but doesn’t hurt. If not, best bet is to contact Xbox support using chat. Not sure what else I can do :frowning:

> 2533274824050480;8:
> > 2535408072425943;7:
> > > 2533274824050480;6:
> > > > 2535408072425943;5:
> > > > > 2533274824050480;4:
> > > > > > 2535408072425943;3:
> > > > > > > 2533274824050480;2:
> > > > > > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> > > > > >
> > > > > > Both of them are 9 characters long.
> > > > >
> > > > > Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?
> > > >
> > > > They are formatted without the hyphens.
> > >
> > > Okay. So the only thing I was able to find was that the 9-digit code is a Microsoft Store code, not an Xbox Store/Marketplace code. So it has to be redeemed on the Microsoft Store site. Can you tell me the URL of the Microsoft site you used?
> >
> > If I can remember, it was microsoft.com/redeem
>
> Try this. Not sure if it will work, but doesn’t hurt. If not, best bet is to contact Xbox support using chat. Not sure what else I can do :frowning:

I looked through the thread and found this post:
"Microsoft has changed their system… the online store no longer supports the 9-digit promo codes (as of 6/27/2017).- a1y_tyler

Fortunately, someone was able to contact the Microsoft Rewards support line and were able to redeem their code. Thank you and I’ll be looking into it.

> 2535408072425943;9:
> > 2533274824050480;8:
> > > 2535408072425943;7:
> > > > 2533274824050480;6:
> > > > > 2535408072425943;5:
> > > > > > 2533274824050480;4:
> > > > > > > 2535408072425943;3:
> > > > > > > > 2533274824050480;2:
> > > > > > > > Pretty sure all code have been and are 25 characters long. How long are the codes for you?
> > > > > > >
> > > > > > > Both of them are 9 characters long.
> > > > > >
> > > > > > Huh. That’s weird. Are they formatted XXX-XXX-XXX or something different?
> > > > >
> > > > > They are formatted without the hyphens.
> > > >
> > > > Okay. So the only thing I was able to find was that the 9-digit code is a Microsoft Store code, not an Xbox Store/Marketplace code. So it has to be redeemed on the Microsoft Store site. Can you tell me the URL of the Microsoft site you used?
> > >
> > > If I can remember, it was microsoft.com/redeem
> >
> > Try this. Not sure if it will work, but doesn’t hurt. If not, best bet is to contact Xbox support using chat. Not sure what else I can do :frowning:
>
> I looked through the thread and found this post:
> "Microsoft has changed their system… the online store no longer supports the 9-digit promo codes (as of 6/27/2017).- a1y_tyler
>
> Fortunately, someone was able to contact the Microsoft Rewards support line and were able to redeem their code. Thank you and I’ll be looking into it.

Best of luck! Hope you’re able to redeem those codes.