Trouble Finding Name on Leader Boards

So I after e-mailing -Yoink!- Support about this topic they responded with an automated message telling me to check the FAQ. First of all, If my problem was in the FAQ I wouldn’t be -Yoinking!- e-mailing them. I say it’s not because I know I am registered and there is no way I could be banned for I have broken no rules. Is anyone else having this problem or issues with -Yoink!- Support. tl;dr -Yoink!- MOBILE SUPPORT HATE THREAD