I’ve seen numerous post from all the way back in 2015 about people not being able to connect to halo 5 guardians service, still in the current year of 2020 this seems to be a problem that at the very least I am having. I saw halo 5 on game pass and the nostalgia of my youth hit home, I had to download it if only to hear the opening music which I thought would be simply iconic, alas my dream was short lived as I loaded the game to receive the horrible message of "Unable to connect to halo 5:Guadians lobby service.
Yes I’ve hard reset my xbox
Yes I’ve reset my internet
Yes I’ve tried a different profile
And lastly
No I’ve still been unable to access the online services in any form.
Please can someone, anyone just tell me that in the year 2020 there is a very simple,logical fix as surely this shouldn’t still be a unsolved mystery that has been unsolved from back in 2015.
Please for my sanity i desperately need the help of you true spartans!
What kind of internet connection do you have?
If you’re on wireless, can you try wired? Are you able to bring you Xbox to a buddy’s house and test on their network?
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> What kind of internet connection do you have?
>
> If you’re on wireless, can you try wired? Are you able to bring you Xbox to a buddy’s house and test on their network?
Thanks for the reply, I have a wired internet connection and I only really play online games on my xbox1 and have no issues connecting to any other online game at all.
Whilst trying to look up ways to resolve the issue Its genuinely blown my mind that I have seen years worth of forum post regarding others having the same issues and unfortunately I have had to have the same problem.
I’m sure you can appreciate in the current state of the social distancing world that going around to another’s home with my xbox is not sound advice.
Plus people may think I’m having a mid life crisis driving my xbox around.
Okay…Are you able to tether your Xbox to your phone’s hotspot to see if you can connect there?
I believe this is an internet/ISP issue vs a game issue. Trying a different network source is one of the best, easiest, and fastest ways to test that.
> 2533274796457055;4:
> Okay…Are you able to tether your Xbox to your phone’s hotspot to see if you can connect there?
>
> I believe this is an internet/ISP issue vs a game issue. Trying a different network source is one of the best, easiest, and fastest ways to test that.
I’ll try the hotspot on my phone and let you know in a few minutes 
> 2533274820853510;5:
> > 2533274796457055;4:
> > Okay…Are you able to tether your Xbox to your phone’s hotspot to see if you can connect there?
> >
> > I believe this is an internet/ISP issue vs a game issue. Trying a different network source is one of the best, easiest, and fastest ways to test that.
>
> I’ll try the hotspot on my phone and let you know in a few minutes
Yes the game connects once its connected to the phones hotspot. So can you advise how I can use my home internet to connect on the game?
There is clearly something designed in the connection of the game that gets blocked by internet service providers by the looks of this test.
> 2533274820853510;6:
> > 2533274820853510;5:
> > > 2533274796457055;4:
> > > Okay…Are you able to tether your Xbox to your phone’s hotspot to see if you can connect there?
> > >
> > > I believe this is an internet/ISP issue vs a game issue. Trying a different network source is one of the best, easiest, and fastest ways to test that.
> >
> > I’ll try the hotspot on my phone and let you know in a few minutes
>
> Yes the game connects once its connected to the phones hotspot. So can you advise how I can use my home internet to connect on the game?
> There is clearly something designed in the connection of the game that gets blocked by internet service providers by the looks of this test.
Other way around. Your ISP has something conflicting with normal services.
Try playing on the wifi. Usually some router issue.
You may be able to connect if you go into your router’s settings and set up a DMZ for your console. I’ve done this in the past for connection issues related to NAT type, but it may be worth trying for your issue as well.