The official Halo 5 "Why was I banned?" thread

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> > > Banned for 17mins your server kicked me out a game yet again, it’s like I have to come here and complain every day at this point, at least the ban is not 8 or 24 hours like before , but I shouldn’t be banned period, Fix your servers or take the ban system off until you get your crap running the right way!
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> > Looking at the likely game in question (this one), it seems that you were the only one who did not finish the game. Since no one else in that game got a DNF, it seems unlikely that it was a Halo 5 server issue, and more likely that there was a problem between the server and your console specifically. For what it is worth, it doesn’t look like you quit that game voluntarily, based on your performance and the closeness of the match, so that’s good. It also looks like you don’t DNF that often (at least in the past couple days), so maybe this disconnect was just fluke. It certainly bodes well that your current ban was less lengthy this time around; maybe the banhammer is still sensitive towards you from previous bans (a 24 hour ban is pretty severe and would suggest you had gotten banned at least a few times before that one). I think so long as you don’t quit games like you have been recently, then even if you get disconnected again (as long as it’s not common), then your cooldowns will get shorter or perhaps go away all together. But obviously the ban system won’t be removed because that would cause all sorts of problems, and again, **since it was only you that DNF,**it suggests that the general Halo 5 servers were fine during that game, and that the problem was probably specific to your connection to the server.
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> When everyone has server interruption, you will receive a brief “server disconnection” message along with no record of that game. This Ban instance could suggest internet drops due to high traffic at that specific time. I have seen Quite a bit of “server disconnection” messages, so Blame Rambo is right, they do need to look into fixing their servers.

Chimera was pointing out that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.

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> Chimera was pointing out that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.

What exactly is your point towards my response A1tontoyota? This conversation is not about everyone else finishing the match= non server fault (which is true) but… I think you don’t understand the fact that server faults don’t appear under the game history. Therefore, it would be redundant to even look at who’s finishing the match to determine server issues. Also, Rambo’s home network could be working properly, but Internet noise could be the root of the cause for his DNF’s and Ban.

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> > Chimera was pointing out that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.
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> What exactly is your point towards my response A1tontoyota? This conversation is not about everyone else finishing the match= non server fault (which is true) but… I think you don’t understand the fact that server faults don’t appear under the game history. Therefore, it would be redundant to even look at who’s finishing the match to determine server issues. Also, Rambo’s home network could be working properly, but Internet noise could be the root of the cause for his DNF’s and Ban.

You basically said it wasn’t a server issue, but 343 needs to fix their servers. Thought you were confused.

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> > > Chimera was pointing out that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.
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> > What exactly is your point towards my response A1tontoyota? This conversation is not about everyone else finishing the match= non server fault (which is true) but… I think you don’t understand the fact that server faults don’t appear under the game history. Therefore, it would be redundant to even look at who’s finishing the match to determine server issues. Also, Rambo’s home network could be working properly, but Internet noise could be the root of the cause for his DNF’s and Ban.
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> You basically said it wasn’t a server issue, but 343 needs to fix their servers. Thought you were confused.

What is your stand point on that A1tontoyota? Would you agree or not? Please elaborate to us on what your objections might be towards server issues, and how does it relates (or not) to bans.

Some players may confuse network inconsistencies and server issues, which is common when trying to figure out why they have been banned; in that case, it was not a server issue. On the other hand, some excessive disconnects are caused by server issues which in this case, requires attention to be repaired. Anything else I could help you with A1tontoyota?

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> > > > Chimera was pointing out that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.
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> > > What exactly is your point towards my response A1tontoyota? This conversation is not about everyone else finishing the match= non server fault (which is true) but… I think you don’t understand the fact that server faults don’t appear under the game history. Therefore, it would be redundant to even look at who’s finishing the match to determine server issues. Also, Rambo’s home network could be working properly, but Internet noise could be the root of the cause for his DNF’s and Ban.
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> > You basically said it wasn’t a server issue, but 343 needs to fix their servers. Thought you were confused.
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> What is your stand point on that A1tontoyota? Would you agree or not? Please elaborate to us on what your objections might be towards server issues, and how does it relates (or not) to bans.
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> Some players may confuse network inconsistencies and server issues, which is common when trying to figure out why they have been banned; in that case, it was not a server issue. On the other hand, some excessive disconnects are caused by server issues which in this case, requires attention to be repaired. Anything else I could help you with A1tontoyota?

The only server issues I have witnessed have been posted on the xbox live status page and usually affect everyone.

This whole “server dissconnection” issue needs to be cleard up.
If Gamer A is in a lobby with Gamer’s B,C,D,E,F,G and H they are waiting to play a game, the game starts and everyone has a great time shooting the hell out of each other, suddenly Gamer A gets booted out of the game with the dreaded" server dissconnection", where as Gamer’s B,C,D,E,F,G,and H carry on playing the game.
This is not a problem with the actual Server itself, it has not crashed, not turned itself off or burst into flames and stoped working, if the server had stoped working, all Gamer’s would be then kicked back to the menu screen to choose from the playlist.
As it was only Gamer A that was kicked back to the menu screen it means that he lost the connection, not the Server.
This is the same type of thing that can happen in a business senario at a place of work/office that has many computers connected to a network and a server.
E.G 10 computers connecting to a server where all users of those 10 computers has a personal space on the server’s hard drive, If the server goes down for any reason(even som idiot coud pull the plug) then those 10 computers would not have access to that server, but if only a handfull of those computers, say 3 of them cant connect or have connected and suddenly cant access thir information then there is most likely a Networking issue, NOT a Server Issue(thats when you call Tech support and scream at them to fix the darn thing lol)
There are alot of things that can affect loosing connection, “noise” on the line being one of them, this means that the noise is interfering with the packets of data being sent over the Internet, more often than not the noise is at or near the user end, this can easily be troubleshooted by picking up the home telephone if the user has their broardband supplied over the telephone network and listening to the dial tone, if their is “crackling” on the line then that is what the Noise is.
So the first thing someone should do if they are getting the “Server disscinnect” message is to check to see if the game has been recorded in thir game history, if it hasn’t then the SERVER is at fault, If the game is in their history and all other players completed the game then as Chimera pointed out “that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.”
The next thing to look at is the user’s “network” connections to the internet, either through a telephone line or a dedicated seperate line to the home, or if some people are lucky enough to have fiber to the house providing their connection to the internet. Are the cable situated correctly from the router to the internet socket/telephone line in the home? does the cable have any exposed wires? if all of that checks out then onto the next step.
If your internet comes to your home through the home telephone check to see if their is “noise on the line” by picking up the phone and listening to the dial tone, if you hear any interference or “crackeling” then you have “noise” (call your ISP and get them to sort out getting the “noise” of the line, it’s their job) this noise can affect the data being sent from you xbox to the servers, use this link to also help diagnose the problem from you xbox to the internet. http://support.xbox.com/en-GB/xbox-one/networking/network-settings.
It covers most thing regarding to setting up a wirless/wired connection, NAT types and what type is needed to effectivly play multiplayer, also in the advanced setting screen it will tell you idf you have any packet loss.
Now not all parts of the internet are the same, it has to do with how good the infrasctructure of the cableing that is near you and in other countries aswell, some places/countries have good infrasctructure others have bad, there is a mixture of old and new, when that happens there will most likely be a loss of data going from old to new, this can also affect the “connection” to the server and result in “packet loss” and the end result is “lost connection to the server”, again this is not the Server’s fault if everyone else is still having a jolly good time teabagin the noobs in the game, it is a problem most likely at the user’s end, or horrible infrastructure.
So do a little trouble shooting you connection first to see if it is the problem, if it is, then scream at your ISP to fix the darn thing, oh and while you at it say you pay good money for this and try and get a reduction from your monthly bill, has worked for me in the past.
P.s. If you are one of the lucky ones that do have Fiber to the house for your internet then a test on the line would need to be done by an engineer with a BER Tester, these can be quite expensive, but what they do is test the fiber for dB loss(decibel loss) and the higher the number the less information is being passed through the fiber optic cable.

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> This whole “server dissconnection” issue needs to be cleard up.
> If Gamer A is in a lobby with Gamer’s B,C,D,E,F,G and H they are waiting to play a game, the game starts and everyone has a great time shooting the hell out of each other, suddenly Gamer A gets booted out of the game with the dreaded" server dissconnection", where as Gamer’s B,C,D,E,F,G,and H carry on playing the game.
> This is not a problem with the actual Server itself, it has not crashed, not turned itself off or burst into flames and stoped working, if the server had stoped working, all Gamer’s would be then kicked back to the menu screen to choose from the playlist.
> As it was only Gamer A that was kicked back to the menu screen it means that he lost the connection, not the Server.
> This is the same type of thing that can happen in a business senario at a place of work/office that has many computers connected to a network and a server.
> E.G 10 computers connecting to a server where all users of those 10 computers has a personal space on the server’s hard drive, If the server goes down for any reason(even som idiot coud pull the plug) then those 10 computers would not have access to that server, but if only a handfull of those computers, say 3 of them cant connect or have connected and suddenly cant access thir information then there is most likely a Networking issue, NOT a Server Issue(thats when you call Tech support and scream at them to fix the darn thing lol)
> There are alot of things that can affect loosing connection, “noise” on the line being one of them, this means that the noise is interfering with the packets of data being sent over the Internet, more often than not the noise is at or near the user end, this can easily be troubleshooted by picking up the home telephone if the user has their broardband supplied over the telephone network and listening to the dial tone, if their is “crackling” on the line then that is what the Noise is.
> So the first thing someone should do if they are getting the “Server disscinnect” message is to check to see if the game has been recorded in thir game history, if it hasn’t then the SERVER is at fault, If the game is in their history and all other players completed the game then as Chimera pointed out “that everyone else in the game finished the match. Therefore it wouldn’t be a server issue but an issue in Rambo’s network or settings.”
> The next thing to look at is the user’s “network” connections to the internet, either through a telephone line or a dedicated seperate line to the home, or if some people are lucky enough to have fiber to the house providing their connection to the internet. Are the cable situated correctly from the router to the internet socket/telephone line in the home? does the cable have any exposed wires? if all of that checks out then onto the next step.
> If your internet comes to your home through the home telephone check to see if their is “noise on the line” by picking up the phone and listening to the dial tone, if you hear any interference or “crackeling” then you have “noise” (call your ISP and get them to sort out getting the “noise” of the line, it’s their job) this noise can affect the data being sent from you xbox to the servers, use this link to also help diagnose the problem from you xbox to the internet. http://support.xbox.com/en-GB/xbox-one/networking/network-settings.
> It covers most thing regarding to setting up a wirless/wired connection, NAT types and what type is needed to effectivly play multiplayer, also in the advanced setting screen it will tell you idf you have any packet loss.
> Now not all parts of the internet are the same, it has to do with how good the infrasctructure of the cableing that is near you and in other countries aswell, some places/countries have good infrasctructure others have bad, there is a mixture of old and new, when that happens there will most likely be a loss of data going from old to new, this can also affect the “connection” to the server and result in “packet loss” and the end result is “lost connection to the server”, again this is not the Server’s fault if everyone else is still having a jolly good time teabagin the noobs in the game, it is a problem most likely at the user’s end, or horrible infrastructure.
> So do a little trouble shooting you connection first to see if it is the problem, if it is, then scream at your ISP to fix the darn thing, oh and while you at it say you pay good money for this and try and get a reduction from your monthly bill, has worked for me in the past.
> P.s. If you are one of the lucky ones that do have Fiber to the house for your internet then a test on the line would need to be done by an engineer with a BER Tester, these can be quite expensive, but what they do is test the fiber for dB loss(decibel loss) and the higher the number the less information is being passed through the fiber optic cable.

A lengthy but easy-to-understand description. Thanks for taking the time to make those points.

I WAS BOOTED WHILE PLAYING A MATCH OF SWAT, I WAS BANNED FOR 20 MINUTES. DO YOU WANT ME TO QUIT PLAYING THIS GAME ?
THAT IS JUST UNJUST, THIS IS A BROKEN GAME. ALSO IT SAID I WAS BOOTED BECAUSE MY FIRE TEAM CHANGED WTF.

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> I WAS BOOTED WHILE PLAYING A MATCH OF SWAT, I WAS BANNED FOR 20 MINUTES. DO YOU WANT ME TO QUIT PLAYING THIS GAME ?
> THAT IS JUST UNJUST, THIS IS A BROKEN GAME. ALSO IT SAID I WAS BOOTED BECAUSE MY FIRE TEAM CHANGED WTF.

20 Minutes is not that much of a time, some people have had it in the day’s category, although I do wish 343i would address the “your fireteam has changed” bug, and explain why this happens.
All I can suggest is that you periodically completly shut down your xbox, this is what my friend does because he has had this problem, and since he has been doing a shut down he hasn’t had the fireteam changed notice and not been kicked from matches since.

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> > I WAS BOOTED WHILE PLAYING A MATCH OF SWAT, I WAS BANNED FOR 20 MINUTES. DO YOU WANT ME TO QUIT PLAYING THIS GAME ?
> > THAT IS JUST UNJUST, THIS IS A BROKEN GAME. ALSO IT SAID I WAS BOOTED BECAUSE MY FIRE TEAM CHANGED WTF.
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> 20 Minutes is not that much of a time, some people have had it in the day’s category, although I do wish 343i would address the “your fireteam has changed” bug, and explain why this happens.
> All I can suggest is that you periodically completly shut down your xbox, this is what my friend does because he has had this problem, and since he has been doing a shut down he hasn’t had the fireteam changed notice and not been kicked from matches since.

I too will add that I always fully power down my Xbox One after each session, and I have never been disconnected due to the “Your fireteam has changed” issue.

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> I WAS BOOTED WHILE PLAYING A MATCH OF SWAT, I WAS BANNED FOR 20 MINUTES. DO YOU WANT ME TO QUIT PLAYING THIS GAME ?
> THAT IS JUST UNJUST, THIS IS A BROKEN GAME. ALSO IT SAID I WAS BOOTED BECAUSE MY FIRE TEAM CHANGED WTF.

This is a sad situation, because the moment someone gets 2 dnf’s the ban police would claim it was too many and deserving of ban punishment; while at the same, they would say “it’s not that bad” for being banned 20 minutes for no misconduct of your own; so they tell us to void the benefits of “instant on mode” in order to prevent being banned in halo5. Do they even see how ridiculous this has become? This mess has to change…

Can someone help explain why I got a 45-minute ban? I’ve only played a few games (6), but looking at my service record, it shows that my last game was a DNF? I never got a chance to play that game, there was some sort of network error, and then it got stuck on the looking for players screen. I couldn’t back out, so I left the fireteam from that screen to back out, then tried to enter another match, and the banhammer message popped up.

Unrelated issue maybe? After leaving the fireteam, and retrying to join my friend, it wouldn’t let me (I’m assuming I couldn’t join him because of the ban?) I rebooted the console (Xbox One S) I tried to get back into Halo 5, but a message popped up stating if I owned the game, if so please enter the disc. The disc was in the console, tried taking it out and putting it back in. That didn’t work, same message. I could only get back in, after taking out the disc, turning off the console, turning it back on, and then putting the disc in. Any thoughts?

Does quitting social matches where half my team is afk and the other quit affects this? If it does then it shouldnt be a social playlist
Was just playing warzone firefight for a while, got tired and decided to do my 10 qualifying matches for team arena, first play I quitted because my team wasnt doing a Bety good job and the enemy looked like they were in the same fireteam, next match I played capture the flag, won in first place, message pops up that I lost connection to the server, banned for 2 hours, can still look at the stats of the capture the flag game, what the hell

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> Can someone help explain why I got a 45-minute ban? I’ve only played a few games (6), but looking at my service record, it shows that my last game was a DNF? I never got a chance to play that game, there was some sort of network error, and then it got stuck on the looking for players screen. I couldn’t back out, so I left the fireteam from that screen to back out, then tried to enter another match, and the banhammer message popped up.

The Banhammer is blind when it comes to Network issues, even if the network problems are outside the lan, you will still get punished for the DNF’s. It appeared that 2 others in your session may have also been effected by this.
What happened here is you were placed in the game session while still loading game data simultaneously when network problems occurred. This caused loading to hang, and you had to leave because session load didn’t respond in time; eventually obtaining a DNF. 343, are you listening?

Look, i was playing FFA and i won by 5 or something but as soon as my guy starts showing off and stuff my controller batteries die and i get taken out of the game and banned for 1 hour and 40 minutes. NOT FAIR

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> Does quitting social matches where half my team is afk and the other quit affects this? If it does then it shouldnt be a social playlist
> Was just playing warzone firefight for a while, got tired and decided to do my 10 qualifying matches for team arena, first play I quitted because my team wasnt doing a Bety good job and the enemy looked like they were in the same fireteam, next match I played capture the flag, won in first place, message pops up that I lost connection to the server, banned for 2 hours, can still look at the stats of the capture the flag game, what the hell

Quitting social matches does seem to trigger the banhammer. We don’t know why it’s so strict, but it is strict. So, you know, do what you will with that knowledge. Also, what you experienced was the banhammer kicking in late, as it tends to do. You didn’t actually get disconnected from the CTF game, per say; the banhammer was kicking in for the first Team Arena match you quit, and it just took an extra game to catch up.

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> Look, i was playing FFA and i won by 5 or something but as soon as my guy starts showing off and stuff my controller batteries die and i get taken out of the game and banned for 1 hour and 40 minutes. NOT FAIR

You’ve got at least 1 DNF on every page of your history, going back like 5 pages. I would say that, when your controller died, you probably got booted for idling, and then that boot triggered the banhammer. I would say to stop quitting (yes, even social matches) if you are quitting, and if you aren’t quitting, then maybe troubleshoot your connection and get it more stable.

hello i have a problem, I was banned for no reason, are not a person who comes from the games, many times I find the party and when starta the game disconnects me telling me broken connection you have been disconnected from the local network.
precisely now that I made all possible tests with my line, it works perfectly 15 megs download upload 8 Table 1.
can you help me ? because I do not see why they should be banned for something I did not center.
you can excuse me x my English is not very ignorant with the universal language, I used a translator. Thanks for your answers in advance

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> hello i have a problem, I was banned for no reason, are not a person who comes from the games, many times I find the party and when starta the game disconnects me telling me broken connection you have been disconnected from the local network.
> precisely now that I made all possible tests with my line, it works perfectly 15 megs download upload 8 Table 1.
> can you help me ? because I do not see why they should be banned for something I did not center.
> you can excuse me x my English is not very ignorant with the universal language, I used a translator. Thanks for your answers in advance

is the game, and many times does this happen
https://postimg.org/image/9qt4wmn3n/

Ok so I was in Warzone and I couldn’t accesses my req I play though the game I’ve played another and still the same problem fix your game it’s so brokering it’s not even funny and people were lagging in the other game

i was playing halo 5 i was in middle.of a match im pretty sure one of teammates or other team kicked me out i was playing we were almost to end of the game then it tells me my fire team has changed left fire team and then i was dropped. I’m at main screen then it tells me a ban hammer of 19mimutes l has dropped. This has happened multiple times i didn’t kill a team mate i was in swat playing. i think this is total bs and 343 and microsoft need to get off their butts and get this fixed i didnt not quit so their for i shouldn’t be banned i have only quit one match ever since i started playing halo 5 that was cause of a emergency