the halo 2 campaign is not heard when playing it

good afternoon, I make this thread with the intention of receiving help about my problem. What happens is that when I play the Halo 2 campaign on TMCC, you only hear the cinematics, but when you play there is no audio, nothing is heard, no shots, no voices, absolutely nothing is heard. I already contacted the support of xbox they gave me directions, I followed them and it’s still the same I would like to know what the problem is

You should check your audio settings and look for your audio output

if that were the other games in TMCC would not be listened to but if only halo 2 is listened not and from what I have seen it is a problem of the synchronization of the game with the cloud, there is an error when synchronizing only new profiles do not have this problem