Over the past month, I’ve replaced my router, simplified my network, and installed wired lines directly to my Xbox. I’ve set my router to expose my Xbox directly to the internet via DMZ, which means my NAT is open and I have the best possible connection for my area (I have DSL). I say all this to forego the standard “Open your NAT” and “Port Forward” advice, as I’ve already taken care of these things (I am an IT graduate…).
What I don’t understand, however, is why I can only play one or two games at a time in Matchmaking before having to shut down my Xbox, powercycle my networking equipment, and then wait a couple minutes before booting up Reach again just to have access to challenges and my service record. Essentially, I will randomly start seeing issues crop up (listed in the next section of this post: “Symptoms”) and unless I powercycle my router they don’t seem to fix themselves.
As far as I can tell, I’ve only run into this issue when playing Halo: Reach and not while playing other games, though once it has occurred it affects my other games and services until I reset my equipment. Is there something else I can be doing that I’m just overlooking, or is there an issue on your end, 343i?
- In the lobby, my nameplate color goes to the default black/steel color, and my rank shows recruit. If I go to the armory, my correct rank, color, and armor configuration is still there.
- When I press start, “Challenges” are greyed out and I cannot access them or make progress on them.
- I will typically get the “Halo Reach servers are unavailable” message when I try to go into matchmaking.
- I will also be unable to connect to the Waypoint servers if I try to go to Waypoint, and other services also suffer (Netflix fails, for example) but I can still be in an Xbox LIVE party with friends and send and receive messages.
I’ve found a number of other threads describing this same issue. As I find more I will add them to the list. While a number of them apparently have something to do with an ISP in New Zealand, the problem is not limited there. I personally am in the US and have had this problem for quite some time. The fact there are so many of these threads should be an indication of how big this problem is.
- Halo: Reach server is unavailable
- Admin’s - I can’t play any halo game online
- Is the server unavailble for anyone else?
- Servers unavailable (ALL OF THEM)
- cant connect to server???
- it keeps saying the halo reach server is down…
- WHY IS MATCHMAKING NOT WORKING AGAIN?
- Error in Reach??
- Halo Reach Server unavailable!!!
- Halo reach server unavailable?
- The Halo Reach server is unavailable.
- SomeBody Help New Zealand Some of us can’t play REACH
- Halo reach server is unavailable!!!
We finally have some progress to report! Assuming this is legit, Joriarty seems to have found a reason for the issue.
> I’ve been in contact with Xbox Support for weeks now… three phone calls now. Their techs were supposed to call me back (and didn’t) with a solution, so I called back today and now they want me to directly connect my Xbox to my modem/router, as I currently run it through a second, wireless, router (which would be a much bigger nuisance than it sounds).
> facepalm. I had already spent half an hour arguing that wasn’t going to fix anything, along with anything else on their arbitrary troubleshooting checklist.
> Since then, Slingshot have directly confirmed to me that the issue lies with our IP addresses. Only customers on Slingshot’s unlimited internet plan have the problem. You can solve it by either changing plan, or getting a $10/month static IP that starts with something other than 101. Our IP addresses on the unlimited plan start with 101, which appears to be the issue, as customers on other plans with different plans are unaffected.
> I have relayed this to Xbox support, and I should now get a call back in 3-5 business days. All we need is for the Halo: Reach servers to be configured so that they can “see” IP addresses that begin with 101.
> That can’t be too hard to fix, if I can somehow get past the Xbox call centre folks and on to whoever administers the servers (343? Who have no contact details). It’s frustrating how obtuse the support process is, but fingers crossed we’ll get something soon. If there’s still no progress, I’ll just ask for a refund on the Anniversary map pack which I bought and then found out I couldn’t actually play.
UPDATE: My issue has been solved and appears to have been a faulty router (despite being brand new). However, as there are plenty of people who are still having this problem and it seems apparent that there IS a server-side problem, this thread will remain open for them.