Tech Support For Infinite

Did you ever find a fix for this issues, currently have a friend experiencing the same exact issue, trying to help him figure it out!

Description
Faulting Application Path: D:\Seagate\SteamLibrary\steamapps\common\Halo Infinite\HaloInfinite.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: HaloInfinite.exe
Application Version: 6.10020.17196.0
Application Timestamp: 618d7907
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.1348
Fault Module Timestamp: 76fcd692
Exception Code: e343000a
Exception Offset: 0000000000034f69
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7db9
Additional Information 2: 7db9a63c1e3bcf729719ccbb222fdee7
Additional Information 3: 5fd2
Additional Information 4: 5fd2607b134ce8b194097aebebce3e89

Extra information about the problem
Bucket ID: ff739b9503aef4a0d52f6fefb9732711 (1526561874101085969)

Halo Infinite won’t launch despite all of the remedies, reinstalling, verifying, and restarting I have done.

try connecting to a vpn before launching infinite then try any matchmaking again and the ā€œno ping to our datacentres blablaā€ should disappear then after that disconnect from vpn or keep playing using vpn. if you disconnect from your vpn the game will tell you that you lost your internet connection and will try to reconnect which you’ll have to wait until it finished reconnecting eitherway after that the matchmaking should be available. this worked for me during the tech previews and now it works too. hope it works for you too

Go to the settings and select an Audio Language. Reset game and have fun.

@TheAIone0ne I have a screen shot of a ranked match summary. the ranking system needs to be patched. I now know why im not gaining rank when i feel like i should have. =)
sidenote: the placement matches had crashes, which resulted me in placing lower ranking then possible potentials. i have a screen shot of the end result…in the top right corner, the game counter summary has me on the loosing team… PC/steam/i do have xbl game pass account. maybe you can DM on my xbl gamepass for the SS? the name is the same with spaces, not underscores.

I have this same issue. Everything is washed out and a gray tint. Seems like the game is forcing HDR even though it’s disabled in Windows 10. I’ve noticed this happen in other games but those games provide a setting to disable HDR.

HDR in general is broken in Windows which is why I never use it. I’m not sure how Halo Infinite is circumventing the Windows HDR setting.

Only workaround I’ve been able to find is to disable boarderless fullscreen but even then it still looks absolutely terrible.

I’m having the same issue. On my 1366x768 monitor, the bottom of the menus and HUD are cut off as well.

There’s an Audio bug for Wireless Headphones. The quality overall that streaming to the headset regardless of audio media playing when Halo: Infinite is running. The Audio quality becomes worse and super distorted.

Same here. I’m also suffering from performance issues even though I have an RTX 3070. Even if it is a Mobile version it performs as an RTX 2070 or RTX 3060Ti Desktop card. I can’t run the game on Ultra either I get like sub 60 frames which is annoying. This is not even at 4K.

Hello,

I have a rather strange problem with my copy of Infinite. It just wont save any settings. Everytime I relaunch the game all my settings (except my control settings) are reset to their default values. After some digging in the files on a friends PC I found out that all settings except controls are saved in: C:\Users\User\AppData\Local\HaloInfinite\Settings\SpecControlSettings.json
only problem with this fact is my folder under the same link is completely empty. I tried supplying a .json file from a friend with similar specs to mine
9700k
2080 Super
but there was no change. Trying to change the settings in the game again didnt result in an updated version of said file.
I’m kinda losing my mind over this, because i just can’t figure this out.

I’d appreciate any help you could provide.

Thank you.

1 Like

Did you ever get this fixed? I have a friend who is having the exact same problem.