Tech Support For Infinite

how do you get into the executable HaloInfinite?

**[ BUG ] - **Audio Issue With Proximity To Objects Or Players

Unable to hear things unless I am RIGHT on top of them… Example being, gunshots, it is like everyone is using suppressors? Or another Example, vehicle sounds or footsteps, cant hear it until I get run over for the 0.2 seconds its near running over my lifeless corpse until it it just sudden silence.

I feel like I am an 80 year old person who is Deaf… Adds some fun jump scares tho!

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Just loaded into a match of BTB and I was stuck staring at the underside of the map geometry and couldn’t move or do anything as the match went on. Ended up just quitting after a few minutes of waiting to see if something would happen. I did hear someone come up to me and kill me I think so I was in the game somewhere, just couldn’t see anything or move.

Currently intel gpus are unsupported, does anyone know whether they will be later on? I’m a little disappointed rn that I can’t play this game because I don’t have the right gpu.

i cant even play a game just keeps crashing

some challenges are bug and didn’t complete when you make it

I have an issue that has already been reported but I have more information to add related to the bug. Upon starting the game through steam, everything is normal. Then once I enter the main menu, in the top right it will say ā€œtransitioningā€¦ā€ with a triangle with an exclamation point in the middle next to my fps counter for 30 seconds, go away for 1 second, and then pop back up for another 30 seconds before it says ā€œUNABLE TO JOIN: You were unable to connect to the fireteam. Please try again.ā€ So far I have tried updating graphics drivers, verifying integrity of game cache, uninstall/reinstall, trying alternate Microsoft accounts, restarting PC, starting ā€œHaloInfiniteā€ file as administrator, and none have worked. Still the same issue pops up every time. Like i said, this issue was reported previously but I had more information on the issue I thought would be beneficial. Look forward to finding a solution, game looks great from what I’ve watched. Thanks!

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Not to be a D about it, but I didn’t buy a $4000 laptop to ā€œturn the graphics downā€. If you know what I mean.
It’s probably an issue that’s gonna get patched in time.

I see other laptop users are reporting similar issues.

I’m getting this issue too

Same here, with my ROG Strix Scar 17. Ultra performance specs ā€œon paperā€, horrible performance in reality.
I also suspect it’s the iGPU problem you mentioned. The game acts like out RTX chips don’t exist.

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Gameplay could use a lot of update and vehicle options should be up Picked out like in halo 5

Stuck in offline mode, when I click on Multiplayer it says ā€œMultiplayer unavailableā€

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All my Play is greyed out on Series X.
Have uninstall and install again. But don’t work :frowning:

Bug: Brightness seems to be stuck at max settings

Details: all colors are extremely washed out. I Can’t even read a lot of the text boxes. all text in menus and game has extreme aliasing as if I am playing on the wrong resolution. Even when turning my monitor brightness to half what I normally have it as, it still hurts my eyes.

Troubleshooting steps tried: Changing brightness and HDR slides, restarting game, updating drivers, changing display resolution, changing monitor.

I found that alt tabbing when in menus will correct the error but then it re-occurs when I click back. This does not however fix the issue while in game. Nothing causes the color to correct while in game.

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I to have the update to fall version etc thing when trying to launch, furthest I can now get to after loads of troubleshooting is trying to start a game, it freezes before the loading bar fills and that all…

Yesterday after I’ve downloaded the game and run it for the first time I was in the loading screen and when the loading bar was at half my game crashed.
After that every time I try to start the game, audio begin to stutter and crash on the first ā€œXbox Game Studiosā€ basically after I open it.

It gives me the DirectX 12 error, but I’ve the DirectX 12 installed (I checked dxdiag) and I’m also on the latest NVIDIA Driver.

So I know the minimum requirements etc, and my gpu doesn’t meet them, but I see some people on YouTube being able to run the game (naturally with no really good performance) on the same hardware that I basically have.

I tried to verify the game files through steam but nothing.
I’m on Windows 11, could this be the problem?

@groyper6968 I was having the same issue, asking me to update to windows 10 vers 1709 when I have up to date windows 11vers 21H2.
I found that going through my local files and running HaloInfinite.exe as administrator fixed the issue. It sucks that I cant launch through steam without crashes but hopefully there’s a patch. I submitted a ticket about it on the support site as well. Hope this helps.

All ā€œplayā€ options are greyed out for me so I can’t play anything unless I join a friend’s team. I’m on Series X. Restarting the game or console doesn’t fix the issue.

I am missing about half of my textures. The shins of the Spartans, half the guns are missing barrels or almost everything, and random walls and floors are see through to the other side of the map. It is fun to see where people are, but not knowing when I can actually hit them is very difficult. I thought it was something that would get patched since the beta, but unfortunately I am still having the issue. If you could help me that would be greatly appreciated.

I"m having the same problems on an Xbox Series X. I’m using an Elite 2 controller. I’ve tried rebooting the game, rebooting the console and I’ve uninstalled and reinstalled the game 3 times and still get the same error.

Please, someone help!