Stuck on initial loading screen on new console.

Recently, I purchased an Xbox one X, and downloaded Halo 5 on game pass. I haven’t been able to get in the game at all, as its always stuck on the initial loading screen when you press play, there is no error code. I’ve reset the console twice, done two power cycles, and have uninstalled and reinstalled the game twice. I contacted Xbox support, and after trying a few things, they directed me here. If I can get any help I would very much appreciate it.

Some questions:

  • Is the game frozen? (can you see things moving/hear anything?) - How long have you tried waiting for the game to load up? - Does the game crash and send you back to the xbox home?