Still unable to really play

I’ve tried to get back into the game since the new patch and have been able to play a few games. but for the most part I get stuck searching. It doesn’t matter if I’m alone or in a group, but we can sit there for up to 10 mins before finding a match. I’ve also now run into the issue of the game either crashing before it even hits the main menu or just randomly crashing. I’ve tried everything. I’ve uninstalled and reinstalled, hard rebooted xbox, even powercycled my modem and router. Microsoft refuses to help, they just keep referring me here. Its disappointing and really killing my desire to even play this game. I do have a digital copy by the way.