This is my third time making a topic regarding this issue, and Halo Support will not answer my tickets other than that “the team is looking into this issue.” I purchased a Razer Deathadder V2 Halo Infinite Edition gaming mouse and redeemed the code for the Fangs emblem (pictured below) on November 12, 2021.
https://imgur.com/a/y8JKTq1
When the game launched, I noticed that this emblem was only available for my nameplate, and I could not select it to equip it for my armor emblem, weapon emblem, or vehicle emblem. And coincidentally, the Fangs emblem is almost identical to the Greenhorn emblem from the shop, but that one works just fine for all four slots.
Fangs Nameplate:
https://imgur.com/a/bVGTQXt
Greenhorn Nameplate:
https://imgur.com/a/3Fwl2q3
However, on December 19, 2021, I found another player who had BOTH the Fangs emblem equipped on his nameplate AND his armor emblem slot. Here is proof that the item can be equipped on the armor emblem slot:
https://imgur.com/a/U1K15vZ
So either my code was glitched and gave me only one of the four Fangs emblem items, or I have to buy more than one Razer mouse to get the emblem for the armor, weapon, and vehicle emblem slots. This is even further confusing because the official Razer website shows the emblem being equipped on the chestplate of the Mark VII core, which implies the code would unlock it as well, but mine did not.
Image from razer (dot) com/campaigns/halo-infinite:
https://imgur.com/8ZquOQt
I am not sure whether this is false advertising or not. Since the code worked for the other gentleman above, but not for myself.
IN ADDITION, when I was awarded the HCS Championship Chalice emblem and nameplate, the reward redemption history on Waypoint says that the Nameplate and Emblem are two separate items, while the Fangs “Emblem” is just one item. Apparently this bundle did not come with the emblem for all four slots, just the one for the nameplate.
HCS Chalice Emblem AND Nameplate Redemptions:
https://imgur.com/a/U12fwq4
Fangs Emblem Redemption:
https://imgur.com/a/3osCNXy
I have attempted twice to speak with both Halo support and Razer support about this issue. These are tickets 261937 and 333034. Even though Halo support to clearly states in its TOS that it cannot give me items, I believe mine is a special case of a promotional code gone wrong. The first time I made a support ticket, the Superintendent messaged me saying to contact the distributor of the promotion for further support. After contacting Razer support, they said that even though they did oversee the promotion, since the issue is in-game, I would have to resolve it with Halo support. So I made a second ticket and the Superintendent said the exact same thing, so I attempted to override it by explaining my situation.
Do you guys think I’ll ever have this issue fixed? Will I just have to buy another mouse or another code off eBay to see if that will fix it? I do not know what else to do, nor if or when Halo support will get back to me about this issue. Is there anything I can do now temporarily? Can anyone on the forums help me out, or have a similar situation? I know several other people who have had this same issue where some did not get the Fangs emblem for their armor, weapon, and vehicle slots, and I know some who have.
