so in order for xbox to refund my purchase i have to compain to 343 about all the bugs they are constantly trying to fix feel free to add any you have as im fed up of explaining all i have been getting
matchmaking still getting unusual drop outs and long wait times
being booted to dashboard during multiplayer games
ranking system still buggy and not across the entire playlist as suggested
I was directed here from xbox support so I may get a refund. The game is not what was promised to us. We gave them 3 months, time for a refund.
PS do not send my anymore information for HAlo 5 beta because I will never buy another Halo game as long as 343 is behind it
I want one too but it wont happen
I got a refund…it was very easy. Many followed suit.
Throwing my hat in here too. Lets see what I can add to the list of problems:
games are still unbalanced.
10 minute wait time for games that can drop you right away.
People randomly quitting at game start (5 or more people quitting aint a coincidence)
hit boxes not registering, unbelievably laggy halo 1.
Parties just not working.
Me and my friends being put on separate teams (couch co-op)
Please give me my money back. I wasted so much time trying to love halo, but I should just go play Halo 3 if I want to enjoy the good old days.
Despite what Xbox Support are telling people, coming here to a community based forum is NOT going to get you a refund in any way. 343 Industries very rarely visit these forums, do not have any access to your personal information on your Xbox Live account and can’t issue a refund in any way. The only people who can do this are Xbox Support, regardless of where they tell you to go they are ultimately the ones who have the power to do so. My only advice is to call again and if they try saying the same thing again, repeat what I have stated here and ask to speak to someone who deals with customer complaints or ask if there is a customer resolutions department, as these are the ones who are authorised to give out refunds etc.
From personal experience, I never received my free 1 month of gold that was part of the compensation. I went onto the Xbox Support online chat where I was told that if I hadn’t already received my free 1 month of gold subscription then I wasn’t eligible. It wasn’t until I provided proof via the announcement from Bonnie Ross, time stamped achievements I had unlocked and records of games played within the time frame on my main account that they agreed with me that I did qualify. They also tried to tell me I had to come to Halo Waypoint’s forums to contact 343 regarding this matter. It wasn’t until I told them that I was a Community Engineer here on the site and that I knew all too well that what they told me was false that they made the decision there and then to email me the code for 1 month of XBL I was entitled to.
So in my personal opinion, don’t listen to what Xbox Support tell you because it may well turn out to be a lie, its just lucky that I have this role on the forums and I knew they weren’t telling the truth.
Phil is right 343 can’t do it. If you have had the same xbox live account for at least 4 years call support and tell them that none of the patches have worked for you and you insist on being granted your one time refund for your xbox live tenure account and you should be given the refund without must hassle.
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Two Matchmaking Games in one hour and that’s been about par. No problems in custom games minus the same chatting problems that have been supposedly fixed: NOT. The games we got into are still buggy and laggy. Kicking people. Weapons disappearing. Achievements won’t unlock. THIS IS JUST PLAIN RIDICULOUS. It has been 100 days!!! You have had 100 days to fix this game, a ton of days before that to actually test the game, and you can’t/didn’t do that!!!
Stop spending so much time on Halo 5 because it’s only a direct copy of Destiny and COD combined. It’s garbage. Try fixing some games that were actually good. I don’t see how you don’t put in more time because if this is the result for games that have already been released, what makes you think that anyone would want to buy a new game from 343. This is utter garbage. I have religiously played Halo, Halo 2, and Halo 3 for years and I cannot do it anymore even though that was what was promised.
I pulled my preorder on Halo 5 and I will not be buying it unless this game is what was promised to me. As far as I’m concerned, you stole $60 from me, because I can’t play even half the game as was advertised. I NEVER THOUGHT I WOULD SEE THIS! I have never had much to complain about with the Halo series but that just takes the cake. You need to give the franchise back to Bungie for free. You won’t make any money off of it. You might have to pay them to take it back after what you’ve done to the good name of the Halo Series. Either that or fire everyone and start with some competent individuals that know how to make a video game and actually like Halo.
I DON’T CARE WHO’S FAULT IT IS!!! I DON’T CARE ABOUT FREEBIES!!!
JUST FIX THE GAME!!!