Short story - Halo Wars 2 mis-sold its season pass. Under EU law I have 2 years to ask for a refund, and under this situation I’m entitled to it. I’m asking MS support.
He’s telling me to ask 343i. I’m telling him that 343i do not directly respond to claims like this. They do not have a support contact outside of their forums. He suggests CA, and after about an hour of this I demand a link or email to contact 343i. he links me CA’s website ‘contact’ page. Which directly links me back here. As I said it would.
So the guy is lost and how to actually direct me to 343i.
MS’ answer to get a refund from 343i is basically, “go the the 343i forums”.