The servers are down for some reason. Everyone in the game is a recruit with the default loadout. My customizations also aren’t there. Spartan ops is down as well. 343 can you please fix this? Thanks! 
Going to direct to this topic to save having multiple topics open for the same issue:
https://www.halowaypoint.com/en-us/forums/d76f090378914a9bb85312f87cf09b99/topics/servers-down/64ad7a28-4479-4791-80bb-99794266d0eb/posts?page=1