Server Error

I don’t know why but I do not have any of my loadouts and armor in game. When I open spartan hub it says I have it. About 50 other people I play games with are having the same issue and decided if the issue isn’t taken care of or if we don’t find an answer to the problem, we are just going to take the game back. I bought this a week ago. -Yoinking!- 3 days of that week have been spent pulling hair out due the the technical difficulties.