Hello everyone!
Not sure this is the right spot but my friend at Xbox Support named Noemi sent me here to see if I could get my code for halo wars definitive edition.
So if I could get a little love and support in getting the Halo DE code I’d appreciate it!
According to Noemi:
> They are the only ones who can give the pre-paid code no worries, they will give the code right away.
This is not the place…
Where exactly did Noemi say to go?
Have you waited 7-10 days to receive your code?
EDIT: Read through this first
IF YOU HAVEN’T RECEIVED A HW:DE CODE…
.
EDIT 2: Full Post Solution
> Hey everyone - I realize there’s a lot of frustration and disappointment with the release of Halo Wars: Definitive Edition and how the codes have (or haven’t) been distributed.
>
> We’ve been working with teams around Microsoft to try and get some help for those of you who should’ve received a code but haven’t.If you pre-ordered the digital Halo Wars 2: Ultimate Edition PRIOR to 12/20 then you should have received your HW:DE code by now. If you haven’t gotten it then something is probably wrong.
>
> First, if you have questions or are experiencing issues, please check out this page: http://support.xbox.com/en-US/games/game-titles/halo-wars-2-preorder
>
> Secondly, if you did pre-order the digital HW2:Ultimate Edition before 12/20 and haven’t received a HW:DE code then you’re asked to try one of the following for the quickest resolution:
>
> * Engage with the Xbox community team via http://forums.xbox.com or @XboxSupport on Twitter. We’re told that they can check your status and issue a code if applicable.
>
> * If you prefer to speak with someone, please contact the call center via http://support.xbox.com and the agent should also be able to verify your status and issue a code if applicable.
>
> * Lastly you can also wait and hope to be included in the next wave but at this time we’re not sure when that will occur. Again this is only for customers who pre-ordered prior to 12/20. If you pre-ordered more recently than that then they won’t be able to help you and you’ll get a code in an upcoming distribution wave.Thank you and our apologies again, we know this has been far from ideal and we’re sorry some of you have had this experience.
Matt:so i cant just say something to you? I have to post on the forums? I wish I had know it was a code…probably would have reconsidered.its my fault for not reading the description.
Noemi :They are the only ones who can give the pre-paid code no worries, they will give the code right away.Let me check the previous chat here.
Matt: ok thank you
Noemi : No problem Matt. My reply will slightly delay due to checking. But no worries, I’m still here.
Matt: could I get a link to those forums so I can start my post there?
Noemi: Sure Matt. https://www.halowaypoint.com/en-us/forums/38bd6e2ebbb14e5b9b359bb029588800/topicsThere you go.
Since I can’t screenshot it that was the conversation that lead me here. I have waited.
OK. Neomi must be confused. This isn’t the correct forum. This is for Halo Wars 2 and not Halo Wars: Definitive Edition. (although a mod may move it when they see this).
Regardless, did you read through the help thread by ske7ch? (That I linked to and posted).
You next course of action (depending on when you pre-ordered) is outlined there.
Yes I did. Thanks Rudy! This has been a miserable experience. Microsoft should be disappointed in how they handled this.
> 2533274792340908;5:
> Yes I did. Thanks Rudy! This has been a miserable experience. Microsoft should be disappointed in how they handled this.
OK, so assuming that you pre-ordered before December 20, why don’t you try out this option as it seems like it’s the correct option for you, and assuming you have a twitter account.
> Engage with the Xbox community team via http://forums.xbox.com or @XboxSupport on Twitter. We’re told that they can check your status and issue a code if applicable.
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*Original post. Click at your own discretion.
lol