Same, opened a ticket, got the same generic response.
how do I open Ticket to them? canāt you paste a link? Thanks in Advance.
Same problem here, save corrupt, I was in the nexus campaign.
Just opened a ticket too.
Would it work if someone shares his/her savegame files?
Here you can open a ticket
https://support.halowaypoint.com/hc/en-us/requests/new
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The save files are somehow tied to profiles so this wont work.
I know because Iāve been wresting with Infinite trying to get it to recognise itās OWN and uncorrupted save files for the past couple of days.
There must be a salted identifier in the files which the game reads and if it canāt match it to a key generated with the current profile then it doesnāt load.
Literally every other game launcher i sync saves to OneDrive, ironically the Microsoft game launcher i cant.
I have opend a ticket, but yet to be repliedā¦
So now this is starting to be an issue on xbox aswell I was litrally in the middle of a mission when Halo crashed hard, (audio distorted and all) and then halo immediately went through a 1gb update and now I am no longer able to load my game save
great, so we canāt even hope someone will post save games ā¦ what a mess.
I really donāt want to start from the beginning, after 10 hours playtime it is too boring.
Hopefully the find a way to fix this.
I donāt know if someone already posted something like this, but Iāve been playing over 5 days on a new campaign eversince happened to me and havenāt got the bug yet, not even the pop-up asking to relogin again.
I believe whoever said it is because halo or game pass or xbox app recognizing two different controllers might be right, because this time I am only playing with keyboard+mouse and it is very very good. Maybe could help someone else too.
Iāve tried everything so you all donāt have to:
- Restarted Computer
- Reinstalled Halo
- Toggled on/off HD texture pack
- Signed out completely on Xbox and MS. Ended the process of all Ms and Xbox apps in task manager. Didnāt login until I opened halo from the program files and it prompted me. was thinking it would resync the save but nope.
- I completely deleted ALL my save files, even my main one that I had a good chunk of time in. was willing to just restart it. still didnāt work.
- Opened a ticket with support and got a response that they are aware of it and āAt this time, we donāt have a workaround and canāt predict when there might be a resolution.ā
wishful thinking that weāll get an update before January but who knows. campaign was super fun too, bummed I spent $60 on something that completely does not work.
4 Likes
more like xbox needs to fix their gamepass. Kind of hard to fix this on 343 end when there is no issue to the game and the issue is with gamepassā cloud
Hi, it doesnāt seems to be a problem related to Game Pass Cloud since the problem is also present on steam version of the game. It is more likely related to the game trying to manage two profiles at the same time, like in co-op, but co-op isnāt there. Maybe Iām wrong but is how it seems to me.
So after reading the answers from support i decided to open a ticket myself to help bring some attention to the problem, i got the same answer:
Hi EmperorJM,
Thank you for your ticket. At this time, we donāt have a workaround and canāt predict when there might be a resolution, but your issue has been logged with our developers. They will use the information you provided during their investigation.
If this issue is resolved in an update, we will notify you. If not, your ticket may remain in an open state until a game update. We will check in with you whenever a game update is released to ensure that your issue is still occurring.
If our developers have a question for you or we discover a workaround, we may reach back out to you with questions or steps for you to try. If you discover a workaround yourself, please feel free to send it back to us! We can share that information with other players encountering the same issue and with our developers for further investigation.
Our developers look at issues which multiple people have reported so if you know others experiencing this issue, ask them to file a ticket at https://aka.ms/halosupport.
And they basically advice to keep doing just that, sending support tickets to get dev team attention.
Thatās just an automated reply to acknowledge receipt of the ticket.
Definitely encourage submitting tickets. Lots of tickets indicates the issue affects more users, so an issue be given a higher priority.
So this has happened to me on 2 games on gamepass now, once with Mech warrior 5:mercenaries and now with halo infinite campaign. Both times I left the game open and went and took a nap and when I came back my PC had gone to sleep as well. Lost all progress in both games, Mech warrior being the worst since I lost weeks of progress instead of days with infinite. Was starting tro lose faith in Microsoft already when they botched my account being hacked a few years ago and refused to refund me on on $60 on an account that Iāve used for years,spent 1kās on and had both the games the hackers bought as gifts (notified them before they were redeemed}. now Iām done, If they canāt even get there game rental service right I might as well go with any of the other options out there
Your issue may be that it is in fact loading your game, but it doesnt show a loading screen or bar. I thought I had the same issue as you becuase the same thing happened, but after tabbing back into the game from looking at your post, the campaign save had loaded for me. Start the save then wait a few minutes and see what happens, everyone on this post.
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Hit play and wait, it doesnt show a loading screen or a bar indicating the level is starting, it just takes about 30-60 seconds for the game to actually start. I thought it was a save issue too until I tabbed out to read this and tabbed back in to find my save was up finally
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Damn. Sorry Iām not the only one. Got 76% done on legendary, having cleared out the map as much as I could. It was a pain, but it was getting done.
So I decided to start a new game on easy, basically dash all over the place and do what I did on my now corrupt save, got to where my game crashed which was at the end of mission cutscene, I know it was the end because I got the achievement seconds before it crashed, flicked it back to legendary, finished the game, but it didnāt count towards the legendary achievements. Says I finished it on Easy.
I think that pisses me off the most.
You can see the achievements track your progress per difficulty, and I finished what missions I had not finished on legendary, but still didnāt count. Makes me wonder if anyone who got bored on easy or normal switched to heroic or legendary only for the game to recognize the entire playthrough at the lowest tier you play.
The back and forth with no reward to show for it is what bums me out.
2 Likes
Iāll reiterate, they need to fix this ASAP! This is not OK! This should be top priority!
I donāt want to start a new save just for the same thing to happen againā¦