Reqs purchased but no item!

I bought a req pack but did not receive it so the Xbox support team told me to come here and post this code
SRX1345400580ID

Same!!! I just spent $100 on gold packs and I have nothing!!

Hey folks, try hard resetting your consoles and see if the items show up, or check your unopened packs here on Waypoint to see if they appear there
https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/unopened-packs