req store charges me but doesn't deliver the packs

I purchased a requisition pack, it never loaded to my open packs. I exited the game. It wasn’t there. So I thought it failed. So I tried purchasing it again it did the same thing. I now see I have been charged twice and never received anything. I was trying to only purchase the 7x gold pack +2 free. Can you refund them or give me the packs?