Req Reimbursement Needed

Hopefully this gets to the right people.

I just had a warzone game freeze and crash for all players. Not sure what the issue was but it impacted all 24 players so I know I had nothing to do with it. I started this game with a rare xp booster pack for top kills and spawned a number of tanks, including an ONI, before it crashed. I expect a full reimbursement for these reqs. We spend time and money to get the reqs. and losing them forever because halo crashes is unacceptable.

Please advise.