REQ purchase didn't go through

I bought the Halo 5 – 34 Gold REQ Packs + 13 Free, but it isn’t reflected on my account and it doesn’t show on my download queue. I contacted microsoft support, and they verified the transaction under my account. They told me to post into this forum to get help from the developers. I have the incident number for proof of contact if you need it. Would someone be able to help me get these packs into my account? They were quite expensive :(.