Req packs not working

This is the second time im buying a golden req pack and when I try to open it it says there’s a problem with the connection. The pack goes in my folder with unopened packs but when I try to open it from there it says “you’ve already opened this pack”, but I havn’t and thats the problem. Now this may sound like a small problem but since im a low level (level 38) it’s really hard to earn good reqs and this is bothering me alot. When I check my collection I can clearly asure that I have NOT gotten anything from my golden req pack. And by that: 10000 req points wasted. Please fix this. And it worked before, it started today.