Hello, I’ve opened a Gold REQ Pack and it gave me an error message saying “Error completing your purchase”. Then I kept trying to buy it, then my points vanished. This happened once. Additionally, over 3 times, when trying to purchase the gold packs, my game crashed, after I restarted the game each time, the REQ items were not added to my account and my points were lost. This is a major glitch and I feel like I’m wasting my time playing now that I have no REQ’s that I should have… This needs to be patched, also I am requesting a refund for these packs, as this is a game-breaking glitch.
Am I able to get a refund please? If so, who may I contact?
Also it tends to happen after I play a few games.
The Mute all button is broken as well sometimes.
Sound gets disabled many times after playing skirmish on darkstar
edit:
> 2533274875982754;3:
> > 2533274813317074;2:
> > If it took your credits then you will still have the pack, all that happens is that it skips the opening animation of the pack. You can hard reset your console or check your REQ inventory here on Waypoint to see the new items: https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/categories/customization?ownedOnly=False
Thank you, but the ones lost from game crash were never returned.
The ones that involved the error message has been returned.
> 2533274813317074;2:
> If it took your credits then you will still have the pack, all that happens is that it skips the opening animation of the pack. You can hard reset your console or check your REQ inventory here on Waypoint to see the new items: https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/categories/customization?ownedOnly=False
> 2535461082131277;1:
> Hello, I’ve opened a Gold REQ Pack and it gave me an error message saying “Error completing your purchase”. Then I kept trying to buy it, then my points vanished. This happened once. Additionally, over 3 times, when trying to purchase the gold packs, my game crashed, after I restarted the game each time, the REQ items were not added to my account and my points were lost. This is a major glitch and I feel like I’m wasting my time playing now that I have no REQ’s that I should have… This needs to be patched, also I am requesting a refund for these packs, as this is a game-breaking glitch.
Strange, they should refund your points
> 2535461082131277;2:
> Am I able to get a refund please? If so, who may I contact?
>
> Also it tends to happen after I play a few games.
>
> The Mute all button is broken as well sometimes.
>
> Sound gets disabled many times after playing skirmish on darkstar
>
> edit:
>
>
> > 2533274875982754;3:
> > > 2533274813317074;2:
> > > If it took your credits then you will still have the pack, all that happens is that it skips the opening animation of the pack. You can hard reset your console or check your REQ inventory here on Waypoint to see the new items: https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/categories/customization?ownedOnly=False
>
>
> Thank you, but the ones lost from game crash were never returned.
>
> The ones that involved the error message has been returned.
Try xbox support, not the forum, find the chat in contact us.