REQ Pack problems

I have been having on going issues with the REQ pack system I gave spent hours upon hours grinding to get enough for gold packs and about 7 to 8 times now when I go to open up a gold pack Im immediately glitched out from the game to my xbox home screen then when I go to check my REQ points it shows they have been used but when I check my collection of weapons, vehicles ect… I have nothing new PLEASE I NEED HELP IT’S EVEN HAPPENING TO DAILY WIN REWARDS AND PROMOTION PACKS :frowning:

Hard reset your Xbox OP, any items you have gained will show after doing that. You can also check your REQs here on Waypoint

I too Glitch me and I lost one pack of gold and silver 2 packs