REQ pack doesn't finish loading!!

So as I’m playing with friends I end up getting a pack for getting to level 100. So as I press to open that specific pack it’s loading but my friend goes to the main menu before I ever get to see what I got. I then check if I got any new emblems or more amounts of certain weapons of vehicles. Everything was still the same so I was wondering if this has happened to anyone else because it’s happened more than once. And what can I do to get my packs back because it’s happened like 5 times already.

I just tried to buy a pack, and the game lagged as soon as I clicked to buy it and it dashboarded my game and then when I went back into the game I had nothing new yet my req points were gone.