REQ Bundle packs have not all been given to me

I have only received 8 of the req packs (four weeks) I haven’t received any more. Is this something to do with my not playing it for the first three weeks? My gamer tag is CK x Swift

343 can check your account because on this forum they did for people ( https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics/warzone-req-bundle-i-have-not-received-all-packs/be379103-1074-4fb2-a8cc-b144a52f2ec1/posts?page=1#post12 )
but there’s no way to get in contact with the forum team and no way to check yourself

I’ve only received 5 weeks (purchased November 23)