REQ BUNDLE DOES NOT WORK FOR ME.

After installing the Halo 5 Guardian Deluxe Edition digitally from the market place like 2 weeks before release of the game. Its been over a week since release and when I visit my OPEN PACK section the 2 packs that i’m suppose to receive on a weekly basis do not appear. I’ve contact Microsoft support they werent much of a help and said to post a new thread on here to have my case solved.

I’ve tried the following solutions none of them helped.
Deleted my game and all content with and re-installed it still nothing
Hard Resetted my console still nothing
Resetted my internet connection still nothing

Please help.

When you visit the open packs do you go to the left screen for purchase packs and click the green WZ pack for “purchase”?