Reporting Players via Support Tickets

Games Halo Infinite
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I give up. Whats the sweet spot in trying to upload files to you because I made a clip that is literally 2 mins long and another that’s like 20-25 seconds long just to report a player for cheating and in neither case is your reporting ticket allowing it saying that it either ‘took too long’ or ‘lost connection’ and seeing as I’ve tested my network and confirmed there are no dips in the packets being sent AND received, I have to reasonably conclude it’s your support ticket.

So, I give up and instead will ask this question instead; When are you going to make a more player-friendly report system that doesn’t require the player base to have to do the recording of the instance for you and have to access a third party web-service based ticketing infrastructure just to submit a report to you?

Like stuff regarding bugs, game design/balance, etc? Totally understandable. Lots of reportable information. But the one resource I have to try and reach out about players being a problem doesn’t even allow me to follow the step you provided for it/doesn’t function properly.

So what am I to do now at this point? Just enjoy seeing this player again in the same gamemode and hate life when he’s on the other team? Cause that’s ultimately the feeling I’m getting here.

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Apperantly it’s going to take them untilarch to input a report player in game feature to Halo infinite

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I feel your pain. When we can simply invite players in a postgame lobby anymore… why would reporting players be a smoother experience. The whole Halo Infinite basic game needs a huge face lift and at this rate it’s going to be years until we see some very basic, common features.

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In game reporting is in the roadmap for Season 3 from 7 March 2023:

https://www.halowaypoint.com/news/halo-infinite-update-september-2022

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Oh, awesome. Another core design feature that is over half a year away. Wonderful.

Meanwhile, their current reporting feature is non-functional in the worst of ways while cheaters are rampant.

Great.

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So I learned from another post. Good to know a core support feature and key design aspect for player/development support is over half a year out and the current one is broken. Good times.

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Man there was some guy killing teammates and throwing objectives off the map and so I thought I would take a little time out of my day to report him… until I found out how bad the report system is lmao. It’s like filling out a job application ffs.