Clarebith: I have already talked with my Supervisor and I am afraid that we do not have the option to refund the purchased game and we can assure that once the match-making issues has been resolved the game should be working and be good for you to use.
Me: How have others been granted a refund for the game then?
Clarebith: You may have encountered some of them getting a refund, however I can honestly tell you, that based on the recent communication that we have received. Refunding it has been already prohibited as it has been reported that the refund privileges has been abused by most of the customer who purchased the game.
Clarebith: I am totally in your part, however the system does not give us the option to process any refunds as of yet.
Clarebith: We have already received a massive requests for refund and they have received the same response and it has been forbidden.
This does not set well with me at all.
///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// GOT MY REFUND
PEACEEEEEEE 343
Who were you trying to get the refund from? Microsoft?
Customers abusing the system? What an outrageous comment, AS IF a community of players would ever co-ordinate a mass refund scam on a company, that would never happen. There’s been no abuse to the system on our part, all the abuse has come from 343 abusing consumers by releasing this garbage.
It was support chat with support.xbox.com.
I’ll post the whole transcript if you would like to see it.
Did you actually buy the game from the Microsoft store, or from a retailer? Digital or physical copy? Just trying to gauge what’s going on.
Lucky you 'cause MM has improved a lot with the latest patch…go play…
Preordered digital from Microsoft store. Have a friends that got a refund for his digital copy a few days ago so I am kind of irked about being refused. And no Outlaw your experience does not reflect mine. Matchmaking is still horrendous.
wow, wow wow, Im going to look into getting a refund.
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total scam artists at work
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deliver broken game ='s microsoft playing ding -Yoink!- ditch with a flaming bag of dog -Yoink-