Received Teishin Raikou req pack code but....

When I went into my requisitions, I had three packs after redeeming the armor code. A turkey day pack, and two other packs, one of which I assumed would have the armor in it. I opened all the packs but none of them had the armor in them. Didnt list them (armor pcs) in pack contents, code now says its been redeemed, and I do not have the armor in my account. Do I wait or did something happen? How do I fix this/ who should I contact?

So it appears theres something wrong with the req packsystem. If anyone has more detailed information to contribute please post here. Please dont post complaints.